BIAW Support Services is a supported living provider dedicated to supporting young adults (16 – 18) (18 – 45) with learning disabilities, learning difficulties, mental health challenges, offending behaviours and challenging behaviours. Victims of domestic and sexual violence, sexual exploitation and criminal exploitation, to live fulfilling lives within a community.
We are able to provide these services due to the number of placements we have which ensures that service users are in the right environment with staff experienced to meet their needs.
BIAW Support Services are always working to achieve positive outcomes for service users and are committed to ensuring that service users receive the highest standards of person-centred support within our safe and warm living environment.
We assist our service users in making informed choices and support them to manage outcomes of their decisions as they develop their independent living skills and navigating being part of a community.
BIAW Support Services is underpinned by a vision of ‘person centred support’. We understand that one package, support, does not meet the needs of every individual and therefore it is paramount if we are going to support growth, independence and life fulfilment to be flexible in our approach, to ensure that there is room for the service user to identify who they are, what they need and how they can best be supported to achieve positive outcomes.
We have a highly skilled and determined team, who place dignity and choice at the very core of their practice to enable us to achieve positive outcomes with service users.
We optimise the involvement of family and friends wherever appropriate to achieve positive outcomes for our service users.
Our Mission And Values
MISSION
Our mission is simple – Supporting Individuals to live positive and satisfactory lives in the community, through care that enables them to access and engage in activities they would otherwise be limited from.
VALUES
Trust in us – A service provider with a strong social purpose. We will be trusted by our commissioners and funders to deliver the services we say we will. We will behave with integrity and transparency. We will be trusted by the individuals and their families to deliver on our promises to treat them with dignity and respect; ensuring that they receive a consistently high-quality of service that produces outcomes.
Excellence – “Supporting and caring is a labour of love and requires a special person”
We are committed to excellence in everything we do. The success of our service and, crucially, the success and outcomes of the individuals we support depend on our ability to deliver consistently excellent services that exceed expectations.
Partnership – We are firm believers that it takes a community to effect change, that community being the service user, staff team, and professionals working together to identify needs and appropriate support.
By working together at every level, service users and staff will together design and deliver flexible, personalized, and better services.
Our Team
– Experienced Registered Manager on call 24/7
– Management Team of qualified social workers and psychotherapists
– Experienced and well-trained support staff team
- We ensure the Service user is the center of their comprehensive risk assessment and care planning wherever possible.
- We regularly review and improve our services to service users by seeking and utilizing their individual views and that of their families, professional network, and advocates to improve the care we provide to them. We invite complaints, compliments, and suggestions through an anonymous feedback system or directly.
- We are committed to promoting service user rights and to ensuring that all service users can be fully integrated into their local communities as well as enjoy the right to private life in line with their individual wishes and aspirations wherever possible.
- We play an enabling role in developing, supporting and consolidating the service users’ individual daily living skills in the areas of self care, understanding risk, cooking, budgeting, shopping, scheduling and attending appointments.
- The service user wherever possible is the author of their SMART plan and achieving goals.
- We seek to work in partnership with our service users and relevant local and statutory agencies to ensure that our service users can access training and employment as well as enjoy a varied range of sporting and leisure activities within their community to promote self-confidence and develop independence